OH HAPPY DAY!
Well, that was a happy day about 3 or more weeks ago! My new replacement Clarasonic finally arrived. My Clarasonic that I had (and received from
the LUUUX shop) wouldn’t charge. It
continued to make this god-awful pulsating sound and was pulsating so much that
it was “crawling” across my counter and eventually falling onto the floor, into
the sink, etc. I submitted an e-mail
request to Clarasonic to inquire about what their policy was, especially if a
device was not a year old. I submitted
that request right around Christmas so I wasn’t expecting to hear back anytime
soon since many businesses tend to close shop around that time of the year
since half the work-force is usually on vacation.
I did hear back via e-mail and received a huge list of
questions to answer and some trouble shooting tips. So I replied back and waited … and waited and
didn’t hear anything. So like two weeks later I called customer service and
after being on hold over 20 minutes I got a live person, who I advised I
submitted a claim online and he said he would initiate one and get me a new
device out as soon as possible. After
providing all necessary information, about a week later the device was shipped
to me from Washington
– which took another week to arrive.
I was told I could keep the brush head on my dead
Clarasonic. Upon receipt of my
replacement device there were 2 additional brush heads in each box. SCORE!
In case you aren’t aware Clarasonic brush heads are a little pricy
(generally $25/ea) so I was happy to see two of them because these will last me
a little while.
After charging up my device for the full 24-hours it works
like a charm and has become an almost daily part of my skincare routine. I’ve noticed significant change in my skin
and I love it. Of course that means it
brings some of the hidden pimples that were below the surface TO the surface,
but that’s expected with any exfoliating.
Overall I am happy with my replacement and am appreciative of
the Clarasonic warranty policy.
QUESTION:
Do you have a Clarasonic?
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