OH HAPPY DAY!
Well, that was a happy day about 3 or more weeks ago! My new replacement Clarasonic finally arrived. My Clarasonic that I had (and received from the LUUUX shop) wouldn’t charge. It continued to make this god-awful pulsating sound and was pulsating so much that it was “crawling” across my counter and eventually falling onto the floor, into the sink, etc. I submitted an e-mail request to Clarasonic to inquire about what their policy was, especially if a device was not a year old. I submitted that request right around Christmas so I wasn’t expecting to hear back anytime soon since many businesses tend to close shop around that time of the year since half the work-force is usually on vacation.
I did hear back via e-mail and received a huge list of questions to answer and some trouble shooting tips. So I replied back and waited … and waited and didn’t hear anything. So like two weeks later I called customer service and after being on hold over 20 minutes I got a live person, who I advised I submitted a claim online and he said he would initiate one and get me a new device out as soon as possible. After providing all necessary information, about a week later the device was shipped to me from Washington – which took another week to arrive.
I was told I could keep the brush head on my dead Clarasonic. Upon receipt of my replacement device there were 2 additional brush heads in each box. SCORE! In case you aren’t aware Clarasonic brush heads are a little pricy (generally $25/ea) so I was happy to see two of them because these will last me a little while.
After charging up my device for the full 24-hours it works like a charm and has become an almost daily part of my skincare routine. I’ve noticed significant change in my skin and I love it. Of course that means it brings some of the hidden pimples that were below the surface TO the surface, but that’s expected with any exfoliating.
Overall I am happy with my replacement and am appreciative of the Clarasonic warranty policy.
Do you have a Clarasonic?